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Brother printers are known for their reliability, but like any other electronic device, they can sometimes experience issues. One common problem users encounter is when the printer refuses to print. This issue can stem from a variety of causes, ranging from connectivity problems to software glitches. Fortunately, most of these issues can be resolved with some basic troubleshooting steps. In this guide, we’ll walk you through how to fix a Brother printer that is not printing.

Common Reasons for Brother Printer Not Printing

Before diving into the solutions, it’s helpful to understand some of the most common reasons why a Brother printer might stop printing:

  1. Connection Issues: The printer may not be properly connected to your computer or network.
  2. Outdated or Corrupted Printer Drivers: Drivers are essential for communication between the printer and the computer. If they are outdated or corrupted, printing issues can occur.
  3. Print Queue Errors: Stuck print jobs in the queue can prevent new documents from being printed.
  4. Paper Jams or Low Ink/Toner: Physical issues like paper jams or low ink/toner levels can also cause printing to stop.
  5. Incorrect Printer Settings: The wrong printer may be selected, or incorrect settings could be causing the issue.
  6. Firmware Issues: Outdated or faulty firmware can sometimes affect printing functions.

How to Fix Brother Printer Not Printing: Step-by-Step Solutions

1. Check Printer Connections

The first step is to verify that your printer is correctly connected to your computer or network.

  • USB Connection: If using a USB connection, make sure the cable is securely connected to both the printer and the computer. Try a different USB port if necessary.
  • Wi-Fi Connection: For wireless printers, ensure that both the printer and your computer are connected to the same Wi-Fi network. You can check the printer’s display for network status or re-run the wireless setup to reconnect it to the network.

If the printer is connected through a network, test the connection by pinging the printer’s IP address from your computer. If you don’t know the printer’s IP address, you can usually find it in the printer’s settings.

2. Set Brother Printer as Default Printer

If you have multiple printers installed on your computer, ensure that the correct Brother printer is set as the default printer.

  • Windows:

    1. Go to Control Panel > Devices and Printers.
    2. Find your Brother printer, right-click on it, and select Set as default printer.

  • macOS:

    1. Go to System Preferences > Printers & Scanners.
    2. Select your Brother printer and click Set Default.

3. Clear the Print Queue

A stuck print job in the queue can block new print jobs from processing. Clearing the print queue can resolve the issue.

  • Windows:

    1. Open Control Panel and go to Devices and Printers.
    2. Right-click your Brother printer and select See what’s printing.
    3. Click on Printer from the top menu and select Cancel All Documents.

  • macOS:

    1. Go to System Preferences > Printers & Scanners.
    2. Select your Brother printer and click on Open Print Queue.
    3. Select all jobs and click Delete.

4. Update or Reinstall Printer Drivers

Outdated or corrupt printer drivers can cause printing problems. Updating or reinstalling the driver can often resolve these issues.

  • Windows:

    1. Go to the Brother Support Website and download the latest driver for your printer model.
    2. Install the new driver by following the on-screen instructions.
    3. If reinstalling, first uninstall the old driver by going to Device Manager, finding your printer, and selecting Uninstall device. Then, install the new driver.

  • macOS:

    1. Go to System Preferences > Printers & Scanners.
    2. Select your Brother printer and click - to remove it.
    3. Download the latest driver from Brother’s website and reinstall the printer by clicking the + sign in the Printers & Scanners menu.

5. Check for Paper Jams or Low Ink/Toner

Physical issues like paper jams or low ink/toner levels can prevent printing. Here’s how to check for and resolve these issues:

  • Paper Jam: Open the printer’s access panels and remove any jammed paper. Ensure there’s no torn paper stuck in the rollers.
  • Ink/Toner Levels: Check the printer’s display or software for ink or toner levels. If low, replace the ink cartridges or toner. You can also print a test page to check if ink or toner is being properly applied.

6. Restart the Printer and Computer

Sometimes, a simple restart of both the printer and the computer can resolve temporary glitches.

  1. Turn off your Brother printer and unplug it from the power source.
  2. Wait for a few minutes, then plug it back in and turn it on.
  3. Restart your computer and attempt to print again.

7. Update Printer Firmware

Outdated firmware can lead to printing errors, and updating it can fix bugs or glitches that may be causing issues.

  1. Go to the Brother Support Website and download the latest firmware update tool for your printer model.
  2. Follow the instructions to update the firmware, making sure the printer stays connected during the process.

8. Run Brother Printer Troubleshooter

Most Brother printers come with a built-in troubleshooter or software tool to diagnose and fix common printing issues.

  • Windows:

    1. Go to Control Panel > Troubleshooting.
    2. Under Hardware and Sound, select Printer.
    3. Follow the on-screen instructions to troubleshoot the issue.

  • macOS: Use the Brother iPrint&Scan software, available from the Brother website, to check the printer’s status and run diagnostics.

Conclusion

A Brother printer not printing can be a frustrating issue, but most problems are solvable with some basic troubleshooting. By checking connections, clearing the print queue, updating drivers, or performing other steps outlined in this guide, you should be able to resolve the issue and get your printer working again.